Clinic On Wheels aims to provide a quick and easy way for users to request home visits from verified Medical Practitioners.
WARHAM HealthCare Private Limited Pakistan (“WARHAM HealthCare”) hosts a call center, website & mobile based application CLINIC ON WHEELS (“CLINIC ON WHEELS”) which connects individuals with HealthCare providers (the “Medical Practitioners”) who have entered into an agreement with CLINIC ON WHEELS.
WARHAM HealthCareand/orCLINIC ON WHEELS may collect, store and use the following kinds of personal information that can be used to personally identify you (the “Personal Information”):
a. your name and contact information, including, without limitation, your e-mail address, phone number, physical address and any other personal information provided by you;
b. demographic data, including, without limitation, your gender, birthdate, area of residence and/or zip code;
c. health and medical data, including, without limitation, your medical history and any medical information that you provide through the Web and/or the App and/or CC and/or the Services describing your symptoms, or the symptoms of another person on behalf of whom you are using the Web and/or App and/or CC and/or Services;
d. information about your computer and about your visits to and use of the Web and/or the App including, without limitation, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
e. information contained in or relating to any communication that you send to us or send through our Web and/or App;
f. information from your mobile device, including, without limitation, multimedia stored on your device, which you affirmatively select to share this information, and geolocation data, provided, however, that location data is not required for use of the App, Web or the Services, and you have the option of declining collection of geolocation data;
g. web beacons, which are invisible images used to recognize users of the Website and/or the App and to assess traffic patterns, and we may also include web beacons and cookies in our email messages to you; and
h. any other information that you choose to send to us.
We may use your Personal Information:
a. to administer the Weband/or the Appand/or CC and/or the Services;
b. to personalize the Web and/or the App and/or CC and/or the Services for you;
c. for the purposes for which you specifically provided it, including, without limitation, to enable you to use the Website and/or the App and/or CC and/or the Services;
d. to send you information about your relationship or transactions with us, including, without limitation, statements and invoices;
e. to send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology;
f. to otherwise contact you with information that you have specifically requested or that we believe will be of interest to you;
g. to provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); and
Your Personal Information may be disclosed:
b. to the independent medical provider who will respond to your request;
c. to our affiliates, provided that your medical information will not be shared for any marketing purposes without your prior written consent;
d. to third party businesses with which we partner to offer your products, services and promotions when you engage in such promotions or purchase such products or services;
e. to the extent required or allowed by applicable law;
f. in connection with any legal proceedings; and
g. to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling.
We may also collect information from you, which does not reveal your specific identity (“Non-Personal Information”), including, without limitation Aggregated Personal Information. Aggregated Personal Information is information that is derived from Personal Information that does not personally identify you or any other user of the Webor the App or CC or the Services.
We will take commercially reasonable administrative, technical and organizational precautions to safeguard Personal Information in our possession against loss, misuse, alteration and theft. We use generally accepted industry standards to protect the information submitted to us, both during transmission and once it is received by us. Notwithstanding the foregoing, you acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet. In the unlikely event of a data breach, we will notify you as soon as reasonably practicable, in accordance with applicable law. You are responsible for keeping the password you use for accessing the Website and/or the App confidential. We will never ask you for your password (except when you log into the Website and/or the App).
We may use and disclose Non-Personally Identifiable Information for any purpose. If for some reason Non-Personally Identifiable Information is combined with Personally Identifiable Information, the combined information will be treated by use as Personal Information so long as it is combined.
PLEASE NOTE THAT USE OF THE WEB AND/OR THE APP AND/OR CC AND/ORTHE SERVICES MAY INVOLVE COMMUNICATIONS VIA EMAIL AND/OR TEXT MESSAGE. YOU AGREE THAT EMAIL AND TEXT MESSAGING COMMUNICATIONS ARE NOT ALWAYS SECURE AND IN CASE OF ANY BREACH WARHAM HEALTHCARE AND/OR CLINIC ON WHEELS WILL NOT BE RESPONSIBLE.
In the future, you may have the ability to review and update your personal information, including medical information that WARHAM HealthCare&CLINIC ON WHEELSmay handle for you. You can review and update your personal information by logging into your account within the Web and/or the App. We will try to comply with your requests to review and update personal information as soon as practicable.
If you no longer wish to receive marketing e-mails from us on a going-forward basis and/or if you would prefer that we do not share your Personal Information on a going-forward basis with our affiliates for their marketing purposes, you may opt-out of receiving such marketing related e-mails and sharing such information by sending an email firstname.lastname@example.org. We will try to comply with your requests as soon as reasonably practicable.
CLINIC ON WHEELS aims to provide a quick and easy way for users to request home visits from verified Medical Practitioners.
We want to change the way people look at HealthCare in Pakistan by making it accessible, uncomplicated and efficient. CLINIC ON WHEELS allows users to request medical services instantly from verified Medical Practitioners through its website or through its Android & IOS app or by calling the helpline.
We believe that every Pakistani should have access to reliable medical services, literally at their fingertips.
Interested in working for CLINIC ON WHEELS? We are always looking to hire creative, analytical and tech-savvy minds from all disciplines. If you are looking for a full-time position or an internship, please email us your CVs at email@example.com Alternately, if you are a Medical Services Provider and/or Medical Practitioner interested in offering your services through clinic on wheels, please send an email at the above address specifically mentioning your area of interest.
CLINIC ON WHEELS IS NOT AN EMERGENCY SERVICE. YOU SHOULD NOT CONTACT CLINIC ON WHEELS IF YOU ARE EXPERIENCING A LIFE-THREATENING EMERGENCY. CLINIC ON WHEELS DOES NOT TREAT PATIENTS WHO ARE UNCONSCIOUS OR EXPERIENCING CHEST PAIN, UNCONTROLLABLE BLEEDING, TROUBLE BREATHING, OR THE SYMPTOMS OF A SUSPECTED POISONING OR DRUG OR ALCOHOL OVERDOSE. IF YOU ARE EXPERIENCING ANY OF THESE SYMPTOMS OR ANY OTHER SYMPTOMS WHICH REQUIRE IMMEDIATE MEDICAL ATTENTION, PLEASE CALL AN AMBULANCE SERVICE OR GO TO THE NEAREST EMERGENCY ROOM / HOSPITAL.
CLINIC ON WHEELS is an interactive website (the “Web”), mobile application (the “App”) and call center (the “CC”) owned and operated by WARHAM HealthCare Private Limited (“WARHAM HealthCare”). Use of the “App” (Apple & Android), and/or the web found at www.cliniconwheels.pkand/or the “CC” and/or any related services (collectively, the “Services”) is governed by the following terms and conditions of use (the “Agreement”). Please read this Agreement carefully before accessing or using the Web and/or the App and/or the CC and/or the Services.
By using the App, the Web, the CC and any other Services, you are agreeing to be bound by this Agreement. If you do not agree to all of the terms of this Agreement, you may not use the App, the Web, the CC or other Services. ‘WARHAM HealthCare’ and/or CLINIC ON WHEELSmay revise this Agreement at any time, and your continued use of the Services shall constitute your acceptance of the Agreement as so revised.
The CLINIC ON WHEELSWeb, App, CC and/or servicesare designed to connect individual users in need of medical care with HealthCare providers (each, a “Medical Provider” and/or “Medical Practitioner”), who have entered into an agreement with CLINIC ON WHEELS owned and operated by ‘WARHAM HealthCare’.
‘WARHAM HealthCare’ AND/OR CLINIC ON WHEELS IS NOT A HEALTHCARE PROVIDER AND DOES NOT ENGAGE IN THE PRACTICE OF MEDICINE. THE MEDICAL PROVIDER/PRACTITIONER WITH WHOM YOU ESTABLISH A TREATMENT RELATIONSHIP IS SOLELY RESPONSIBLE FOR PROVIDING YOU WITH MEDICAL SERVICES. CLINIC ON WHEELS OWNED & OPERATED BY ‘WARHAM HealthCare’ IS AN INTERMEDIARY WHICH CONNECTS YOU WITH MEDICAL PROVIDERS WHO MAY BE INTERESTED IN PROVIDING YOU WITH HEALTHCARE SERVICES.
In order to use CLINIC ON WHEELS, you must visit the Web and/or download the app from google play store or Apple App Store and/or call the CC. When requesting for a service, you must provide us with certain information, such as your name, address, e-mail address, phone number, age and a reason for requesting the service. Upon submission, we will call you back to confirm the details provided and you may be required to provide us with certain health-related information in order to enable the Medical Provider to assess your condition and determine whether it is in the scope of their practice. Upon confirmation, we will inform you of the details of the Medical Provider assigned to visit you. We will provide your information to the Medical Provider who will review your information in order to determine if they can treat your condition. The Medical Provider may call you before accepting or rejecting your request if they need more information on your condition. Once your request has been accepted, you will receive a text message with the details of the Medical Provider. We do not guarantee the availability of Medical Providers, nor do we guarantee that an available Medical Provider will agree to treat your condition.
If you are using the application on behalf of a minor and/or anyone else, you must be present during the Medical Provider’s visit and you agree that you are responsible for payment for the services provided and are assuming the obligations of this Agreement.
There is currently no charge to register to use the App. You are charged only when a Medical Provider/Practitioner actually visits your location. We reserve the right to introduce a fee in the future for registering to the use the Application.
The rates that apply for the medical services provided by the Medical Providers/Practitionerswill be told to you in advance during the call back confirmation. These rates may be modified or updated from time to time and it is your responsibility to remain informed about the current rates for the medical services.
You will make payment directly to the Medical Provider at the time of the visit. PAYMENT MUST BE MADE BEFORE ANY MEDICAL SERVICES WILL BE RENDERED. You agree that you will pay for all medical services that you receive from the Medical Provider. Any payment made is nonrefundable.
CLINIC ON WHEELS and/or ‘WARHAM HealthCare’ does not currently process any insurance claims, nor will the Medical Professionals process insurance claims on your behalf. Although the services that you receive from the Medical Professionals through CLINIC ON WHEELS may be covered by your health insurance, it is solely your responsibility to contact your health insurer, determine whether coverage applies and submit a claim. You are responsible for paying the fee in full at the time of service regardless of whether you are later able to receive reimbursement from your health plan for all or any part of the cost.
In order to use CLINIC ON WHEELS and the Services provided through the Web, the App and the CC, you must be at least 18 years of age and reside in a jurisdiction in which we offer services. If you are not 18 years of age, or if the jurisdiction in which you reside restricts the use of the Application, you must not use the Application. You represent that you are of legal age to enter into a binding contract. If you are using the Application on behalf of a minor, you are representing that you are the parent, guardian or legal representative of such minor.
You represent and warrant that all information that you provide to us is accurate and complete. You acknowledge and agree that we are entitled at all times to verify the information provided and to deny your use of the Web and/or the App and/or the CC and/or the Services at any time for any reason or for no reason. By using the App, the Web, the CC and the other Services, you agree that:
a. you will only use the Services for your sole personal use and you will not resell them to a third party;
b. you will not copy or distribute the Services;
c. you will not impersonate another person;
d. you will not permit any unauthorized person to have access to your mobile device or your CLINIC ON WHEELS username and password and you will not assign or otherwise transfer your account to any other person or entity;
e. you will notify us immediately if you suspect that your CLINIC ON WHEELSaccount has been compromised; and
f. you will provide us with any proof of identity we may request.
You may be permitted to submit content through the Web and/or the App and/or the CC, including, without limitation, reviews of the services provided to you by a Medical Professional (the “User Provided Content”). You grant us a royalty free, perpetual, irrevocable, unrestricted, non-exclusive world wide license to use, in any manner or medium, all or any part of such User Provided Content. You also grant us the right to identify you as the creator or author of any User Provided Content which you submit. You will not receive any compensation of any kind for the use of any User Provided Content submitted by you. You acknowledge that CLINIC ON WHEELS is only a passive conduit for distribution of the User Provided Content and is not responsible to you or any other third party for the content or accuracy of the User Provided Content. We reserve the right at all times, in our sole and absolute discretion, to screen the User Provided Content and to edit, move, delete, and or refuse to accept any User Provided Content that in our judgment is inappropriate, whether for legal or other reasons or for no reason. You acknowledge that your use of the User Provided Content is at your own risk. You represent and warrant that any User Provided content transmitted by you is original and does not copy the work of any third party. You agree to indemnify and hold harmless CLINIC ON WHEELSowned and operated by ‘WARHAM HealthCare’, its affiliates and each of its and their respective officers, directors, employees, managers, shareholders, agents, representatives, contractors, successors and assigns from and against any and all losses, expenses, damages and costs, including legal fees that arise out of any User Provided Content posted or transmitted by you or by others using your account.
Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our App and Web or any of the other Services are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered (“Intellectual Property“) owned, controlled or licensed by ‘WARHAM HealthCare Pvt. Ltd’. The Services as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. ‘WARHAM HealthCare’ aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of ‘CLINIC ON WHEELS’ and/or ‘WARHAM HealthCare’ and/or Affiliates, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from ‘CLINIC ON WHEELS’ and/or ‘WARHAM HealthCare’.
Subject to your compliance with the terms and conditions of this Agreement, ‘CLINIC ON WHEELS’ owned and operated by ‘WARHAM HealthCare’ grants you a limited, non-exclusive, non-transferable license to use the Website &Application solely for your personal use. You shall not: (i) license, sublicense, sell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party, the Application or the other Services in any way; (ii) modify or make derivative works based upon the Services; (iii) reverse engineer or access the Services in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Application or the other Services, or (c) copy any ideas, features, functions or graphics of the Services; or (iv) launch an automated program or script or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services.
You expressly agree that your use of, or inability to use, the Services is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
In no case shall ‘CLINIC ON WHEELS’ and/or ‘WARHAM HealthCare’, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services, or for any other claim related in any way to your use of the Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of the possibility. If in some City or Province does not allow the exclusion or the limitation of liability for consequential or incidental damages, in such cities or provinces, our liability shall be limited to the minimum extent permitted by law.
We do not control, supply, endorse, warrant or guarantee any information, products, services or merchandise supplied by any of the Medical Providers that you may connect with via the Application or the Website. We also do not warrant or guarantee that files that may be available for downloading through the Website or the Application will be free of infections, viruses, worms, Trojan horses or other code that contains contaminating or destructive properties.
You agree to indemnify and hold harmless ‘CLINIC ON WHEELS’ and/or ‘WARHAM HealthCare’, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors from and against all losses, expenses, damages and costs, including legal fees that arise out of your use of CLINIC ON WHEELS, violation of this Agreement by you or any person using your account, or your violation of any rights of another. We reserve the right to control the defense of any claim for which we are entitled to indemnification under this section. In such event, you agree to provide us with such cooperation as is reasonably requested by us.
CLINIC ON WHEELSis committed to using its technology and services to help communities in need and fulfill its responsibility to society.
We have partnered with Ashiyana Trust - Senior Citizen’s Living, a non-profit charitable organization providing shelter and care for the elderly, to provide their residents with free monthly check-ups. We will also be donating a certain percentage of our revenues to Ashiyana Trust to help them sustain and expand their philanthropic work.
CLINIC ON WHEELS strives to improve the lives of people by providing them access to quality healthcare.
Ashiyana Trust - Senior Citizen’s Living